I see you paying me for spam in your near to immediate future.

Getting anything but a higher bill out of companies like Rogers is often times an exercise in futility. But for a guy in Edmonton, that was only half his problem. The other half was not actually signing up for some of what Rogers had decided to bill him for.

Andy Pearcy is probably like most people. You’ve got 80 million things on the go, so when the end of the month rolls around, you take 20 minutes or so, stare at your bills long enough to figure out what the final number is, then fire that final number in the required direction so you can move on with your day and they can’t call you about it tomorrow. The problem if you’re Andy, though, is $10 of that final number was going to a fortune teller he didn’t sign up for. In exchange for the money he didn’t know he was paying, they sent him occasional text messages he thought were your run-of-the-mill spam you just shrug off, delete and forget about in 5 minutes–since, you know, he didn’t sign up for the things.

Naturally, when he found out, he called rogers. Naturally, because rogers, they said he ought to call the guys sending him the text messages–because Rogers and refund are mutually exclusive terms, you know. And naturally, Andy had no interest in asking a company he didn’t sign up with who wasn’t doing the actual billing to stop taking his money. The rest, as they say, is pretty business as usual. I’m no expert here or anything, but I’m thinking perhaps if Rogers had done a little fortune asking of its own, it could have quite possibly avoided a headache. But then, Rogers not asking questions might be a small contributing factor to its picking up half the bill for itself. Yeah, I see a not very smart executive promotion in somebody’s near to immediate future.

Rogers: We’ll take your money, whether you owe us or not.

I’m not a fan of rogers. Well, okay, scratch that. I’m not a fan of companies who put the screws to you over minor technicalities and expect you to take it with a smile. So, yeah, basicly Rogers. I take their cable services, because the alternatives may or may not actually work here and trying to find sports without a cable subscription is several layers of unfun–unless it’s hockey, but you know. And every once in a while, the company gives me a reason or two to significantly reconsider even giving them that much money. today, they give me 3.

Rogers doesn’t play around when you owe them money. Or when they think you owe them money. Not even when you’ve told them several dozen times you’re not the guy what owes them money. whether you owe them or not, you owe them. Proof? Why, they’ve got all the proof they need right here–and it’s currently sitting on your credit rating if you’re looking for it. Don’t you try playing the “I’ve never had service with you bastards in my life” card. We know you.

Former customers don’t get away unscathed either. Cancelled in Rogersees apparently doesn’t actually mean what you think it means. to you or I, cancelled means stop freaking billing me I no longer want your service. To Rogers, cancelled means sure, go on ahead and run up a bill for me to the tune of $1200 for a service I don’t want to use. It doesn’t look as though they’ve got any problem understanding the phrase PR nightmare, though. Somebody up there found themselves a dictionary when the bill hit the media. the bill stopped existing. At least until the next one.

And because it’s not a Rogers entry without a mention of exactly why I will never, as in ever, be a Rogers internet subscriber whether I go back to cable or not, I bring you phase 3: giving it to your current customers none too gently. Rogers may, or may not–depending on who you ask, the phase of the moon, the time of day, etc–actually be counting internal data transfers against your bandwidth. Not necessarily transfers that occur solely on the rogers network, like if you’re taking advantage of one of their own video streaming services (they’re doing that already), but rather, actual data you’re sending back and forth along the network in your own home. Streaming a movie from your desktop so you can watch it on your TV? Probably counted. Which also means you don’t save yourself any money doing all your backing up on the local network rather than a remote service. Which, in turn, also means Rogers may or may not be getting to bill your face off for a thing they didn’t have any part in actually letting you do, aside from maybe possibly providing you the router you’re using to do it.

On the other hand, I think I may or may not have talked myself into reinvestigating one of the alternatives. But if not, Rogers still won’t be getting any more of my business than I can get away with without causing other issues. But if a smaller provider wants to step into the cable space, I can write you a handbook on how not to make an impression on your customers…

The first honest cable company. Or, hey–this sounds familiar.

I’m a bit of a sucker for snark. Okay, more than a bit. I’m especially a sucker for snark in the form of a Youtube video that just comes right out and, well, says what the folks I deal with on a somewhat regular basis don’t say (I’m looking at you, Rogers–and, to an extent, Bell). Hell, it’d probably be vaguely easier to stomach if these folks’d just come up and be honest with it. But, well, since there’s not a snowball’s chance in hell of that happening in about half a forever, I’ll content myself with replaying this video. If you’re going to do the same, you might want to make sure you’re at home and out of earshot of the little ones–there’s a bit of language. Readers of the RSS or email variety, you’ll have to flip on over to the site unfortunately. It’s Youtube, which means flash, which hates email/RSS. Sorry.

Now tell me. Doesn’t this just wanna make you pick up the phone and have a friendly chat with your local internet/TV tech support? Yeah, me either.

I have become an Appleite. Good lord help me.

I’m not one of Apple’s biggest fans. In fact I’m not entirely sure I can be classed as a fan at all–my iPad review of last year should be your first clue. But, you could say, I was dragged kicking and screaming into the supposed future of computing. My relationship with my previous cell carrier, Rogers, went from absolutely amazing to disastrously rocky in the span of 2 months. And didn’t do much improving when we got to the third. Service issues of the cell service and customer service variety, issues with them not actually honouring their handset replacement policy and not actually telling me they wouldn’t be honouring their replacement policy, issues with actually being able to pay their bill–for the record, their automated system fails at creditcard, apparently. Issue. After issue. After freaking issue. I had more run-ins with management in the last 3 months with that company than I ever had with, er, any of the companies I’ve delt with before or after. And I’m talking over the span of 12-13 years here. So after finally getting frustrated/fed up/break-things pissed, I decided to flip them the bird. On Sunday, I tossed them over the edge.

There was only one small tiny little problem with the decision. As much as it had to happen, rogers was the only company in the area that actually had somewhat of a choice of accessible phone. Granted it was either Apple, nokia or suffer, but it was a choice. And say what you will about Nokia–neither of the phones I had by them blew up in my face. The one I retired when I ditched Rogers will probably still have some sort of existence, at least when I’m on the other side of the border, anyway. Until I get around to deciding whether or not to make the AT&T network tap dance with the Apple thinggy. So my switching of carriers meant my choices went from technically 3, to technically 2–Apple, or suffer. Well, I hate inaccessible pieces of crap quite possibly as much as the folks over at the vomit comet, so my choice was escentially limitted to Apple. Well. Fuck me running.
As of Sunday afternoon, Telus became my new cellular home. Hi, saving money. And oh, hey, look at that. Texting the US, if and when I find a way of doing so that doesn’t result in ow my brain, doesn’t kick me in the wallet either. Yayness. The result? New company. Old phone number. And I’ve somehow become an Appleite. Well, 2 out of 3 ain’t bad.

I don’t know that I’ll ever truely become the kind of person that believes in Apple or nothing. I’ll probably still be looking for other options–hey, it’s what I do. I still stand by much of what I said in my iPad review re: Apple’s philosophy. I still stand by what I said re: accessibility in that same review. My opinions on that will probably not change. But for now, I’ll live with the title of Appleite. And who knows? Maybe something will clock me upside the head and I’ll become a true fanboy. One can only hope. But until then, this works. At least until I start looking for ways to squeeze a couple extra pennies out of Telus. Hey–I’m on disability. It’s the thing to do.

The CRTC snaps its fingers, and unlimitted internet no longer exists.

I’m not one for capped internet connections. Never have been. Not even if I’m only checking email. I took full advantage of one ISP on my way out for reasons of capped bandwidth/traffick shaping policies–that they’re still continuing with, last I’d heard. I ripped into another for offering its own customers an on-demand streaming service a la Netflix and deciding hey, our internet customers don’t actually need a reason to use our service over torrents, so we’ll just count it against their bandwidth cap. I went at them again, this time for lowering their already ridiculously low caps in response to the launch of the offending Netflix in Canada. At the time, while none of the big 3 ISP’s (Rogers, Bell and Telus) were offering unlimitted internet services, the smaller ISP’s TekSavvy, Primus) were. And life was great. I ditched Bell for TekSavvy, who I ended up leaving for other reasons over 2 and a half years later–but that’s been beaten to death over here already, and avoided both issues. Bell decided not long after that that they didn’t much like us playing that game. So they wined to the CRTC. As did Rogers, as did Telus. Because, you know, competitive advantage in Canada just shouldn’t be allowed to exist. This past week, the CRTC agreed. Now, as of February first, even the smaller ISP’s are mandated to piss off their customers by charging them for any and all usage that takes you beyond 25 GB. After 25 GB, your options are to pay $x for every gig over that amount, or pay another price–usually only slightly less–for blocks of bandwidth, some companies (hello, TekSavvy) are calling it insurance, that you may or may not actually end up using for a month–more than likely, you’ll end up using.

As a general guide, let me let you in on a little hint as to just how ridiculously tiny 25 GB is. If you’re into the whole online gaming thing, even if it’s just one of those games you find on Facebook to kill half an hour on your coffee break, you can blow through 25 gigs easily in a month. If you’re doing anything more demanding than that, for example playing World of Warcraft, even if it’s not for very long at a stretch, 25 gigs goes by pretty quick. Get a lot of email? Use a fair bit of Twitter? Decide you want to install your favourite OS on a spare computer? Or virtually? Do pretty much anything that isn’t your typical half-hour of internet usage a day for checking email/paying bills? Your 25 gig cap waves goodbye in an aweful goddamn hurry. Yep, you guessed it. Youtube, streaming music, random TWAudio or Q-audio things, they hurt too. And don’t even get me started on what any even moderate amount of file sharing of any kind, legal or otherwise, does to the bandwidth cap–which would be the entire reason for the cap in the first place.

The major players in the Canadian market have been calling the shots pretty much since the advent of the CRTC and the granting of regulatory authority to the CRTC over our portion of the internet. Bell, Rogers, Telus all started throttling traffick, manipulating things in such a way that traffick that fell into specific categories was slowed or otherwise given headaches–we call that throttling, or traffick shaping. The big push from the smaller ISP’s at that time was “we’d never do that to you!”. And, ironically, they were right–they usually never did. So shortly before I officially was to switch ISP’s from Bell to Teksavvy, Bell thought they’d extend a favour to the smaller ISP’s, and do the traffick shaping for them. Nice, no? Naturally, the CRTC was perfectly fine with it–prompting at least two complaints and a petition that didn’t actually end up getting a whole lot of anywhere. And voila, one third-party throttle, served monopolistically. It’s been that way escentially since. Same with the newest issue of usage-based billing.

Bell and Rogers began instituting, and later lowering–hence those first few links at the top of the entry–bandwidth caps. They started out mildly reasonable and didn’t hang around there long. Instead, prices went up, bandwidth went down, and–at least on DSL–speeds escentially stayed the same. Suddenly, we weren’t getting what we’d call our money’s worth. Once again, up comes the smaller ISP, this time with an unlimitted bandwidth offering and a promise of “We wouldn’t do that to you!”. And, once again, they’re usually right–they, specifically, wouldn’t do that to their customers. And once again, Bell, Rogers and Telus, who the smaller ISP’s have little to no choice but deal with if they want to be able to offer internet service, volunteered to do them the favour of instituting bandwidth caps for them. And once again, they did it with the complete backing of the CRTC–poof, usage-based billing is born, the unlimitted internet is dead. As before, there’s a mass amount of appeals underway to try and convince the CRTC to see reason, but so far, it hasn’t done much but take up space in the news. And once again, the CRTC is stuck in 1995 or 2000, in the land of the barely above 56k. And just like that, like the land of barely above 56k, the CRTC snaps its fingers and unlimitted internet no longer exists. Now if we could just see *improvements* to our internet services come through as quickly as hinderences. Well, can’t have everything. At least someone’s seeing some quick progress.

Rogers, you and I need to talk. Again.

Yes, I know it’s your mission in life to make dealing with you as overly confusing and all around draining as humanly possible. I get it. I can appreciate that. Hell, I don’t even mind being part of it–especially if it means you pay me and my cell phone bill goes down by roughly half. I like this idea. What I don’t like is the idea that a simple phone replacement ends up becoming way too convoluted for our own goddamn good, and on top of it, takes 9 phone calls and just about exactly a month to actually resolve. And that includes running over at least two managers to get it done. You sent us a phone we can’t use. We asked you to replace the phone. We told you what phone to replace it with. We were even more than willing to pay the $10 to buy the thing–even though that made me kind of cringe a little inside. So why’d it have to go and be all manner of difficult after that point?

You had to provision us a third line in order to send out the phone. Okay, we get that. You were more than willing to cancel one of the lines when we received the phone and let us return the old one. We get that, too–thanks for that, by the way. That was almost too easy. Which, I suppose, should have given me reason to start developing that nervous twitch I get right about the time things start going to shit. It didn’t. My mistake.

We sent back the phone, as agreed. We sent back the third line’s sim card as well, simply because you shipped it to Petawawa with an Ottawa number. Yeah, brilliant. Really. We then got the pleasure of playing hell for the month of December trying to get that line cancelled. By the way, do you have any idea how difficult it is to clue someone who doesn’t appear to be overly enthused about actually doing that whole listening thing? Neither did I until now.

Just this morning, after bouncing right over yet another customer service agent’s head and speaking to–and cluing once again–yet another manager, the Ottawa number is *finally*, I hope to hell, deader than dead. But that really didn’t need to take this much arm twisting to accomplish, Rogers. No, not even if the first 7 agents I spoke to were brainless. Work on this. For serious. Because the first time someone else comes out with a phone I don’t have to bastardise to get to actually speak to me, I’m running like hell anywhere else. I pay you guys way too much to have to do this dance.

PS: By the way, thanks for the $56 credit on the account. It’s the least you could do, considering I had to go chasing after my scheduled callback. Let’s not do this dance again.

I don’t get Rogers.

Run this past the logical part of your brain and tell me if I’m out to lunch. The phone company tells you you owe them 158 dollars by end of month. Because you’re not made of money, and they’re not the only ones who’d like you to hand over what you do have of it, you strike up what you think is a vaguely sensible arangement that will both give them their money and not leave your bank account crying on the floor. The arangement is, according to the phone company, going to result in not needing to drop a nuclear warhead on their accounts receiveable department about your service being suspended for non-payment. So, you pay according to that arangement. Then, fast forward a week or so. You’re trying to do something with your phone, and get the lovely privilege of speaking to accounts receiveable about your service being suspended.

That got to be me with Rogers first thing this morning. Now, I have a question. Is it common practice at Rogers to tell the customer one thing and document the opposite? When I called a week ago, I was told I wouldn’t need to deal with service restoration according to the arangement. In the notes, apparently, was a different storry–I was aPparently made aware that such an arangement wouldn’t guarantee I’d avoid a suspension. Naturally, I provided the agent I got to argue with today with an education. 20 minutes later and service ended up being reenabled.

A suggestion for Rogers employees. If indeed you must insist on not getting your info straight, perhaps give not escentially calling your customers liars during acts of not getting your info straight. It really makes you look like idiots. Well, more so than usual. Please to be seasing and desisting. That’d be awesome.

Wo. Rogers and Bell are actually trying something useful.

And they’ve announced it without biting one another’s heads off. have I stepped into an alternate universe? Apparently, they’re both in the starter stages of trying out LTE on their cell networks. For serious. LTE, also known as Long Term Evolution, in Canada? Potentially 100 mbit/sec download speeds–on your freaking cell phone? And just when I actually sort of almost got caught up with current tech trends. Oh, and hey look, we’re actually playing around with something the US hasn’t already had for 5-10 years–Verizon’s only just now rolling theirs out. Yeah, this must be one of those alternate universe things. Now let’s see if in a year I can actually use any of the phones that are supposed to run on this network. But hey, the prospect is kind of halfway to nifty. I think I’ll hang onto that.

When the non-techy sites pick up on it, you know it’s bad.

A couple weeks ago, I made mention to the fact Canada’s only real alternative to DSL from Ontario east was taking it to their customers again, in the cleverly sneaky form of decreasing the quality of service provided and maintaining the same pricing structure. At the time, all the techy blogs were up in arms about it–and that was pretty much as far as it got. I suppose Rogers should be congratulated for finally breaking that barrier, what with the Ottawa Sun doing us all a favour and publishing their own take on it. And y’know, reading that doesn’t make me feel any less like kicking Rogers squarely in the face. But I’m still no closer to reconsidering my decision to avoid having anything to do with their internet packages for as long as I have at least one other alternative. On the bright side, at least geeks aren’t the only ones who’re about ready to slap around a Rogers employee–this was posted under the finance/money section of the Sun, for the curious. I’ll take my small moments of satisfaction where I can find them, thank you.

Thanks for proving me right, Rogers. Or, why I’m glad I’m not a net customer.

I used to be a Rogers cable subscriber. Yes, even though–kind of like now–I don’t actually watch a whole lot of content strictly on TV. And every so often, something happens to remind me why it is I pretty much won’t be returning to them for anything but the absolutely necessary any time in the near future. This week, it’s their response to the coming availability of netflix streaming in Canada this fall.

They have apparently decided, because God forbid anyone actually want to use their internet connection for more than just the basics, no one actually needs 95 GB/month of bandwidth (it used to be unlimited). So they’re lowering it to about 80 GB/month instead. For the same price. This isn’t an out of character response from Rogers by any means–when they launched their own online video on demand service at the end of last year, they did the same thing with a twist. Rather than lower the bandwidth cap when they launched that service, Rogers decided that, even though it was a service administrated and maintained by them, it would not be exempt from the bandwidth limitations the company imposed on its internet customers–thus making fairly sure people like me kept doing what they were originally doing to get a hold of TV content online, since there wasn’t a whole lot of benefit to doing it any other way.

Hey, Rogers? I kind of suspected I’d be doing the right thing when I told your telemarketting rep earlier to take your internet service and shove it right up your ass. Thanks for proving me right. Now, if you’re done completely screwing your customers, I’m still waiting to have that conversation with you. Not holding my breath, just waiting.

Rogers wants to say they have the fastest network? Let me test it. Bell, you too.

Every second or third day, now that I’m watching more on TV lately–hey, the olympics are on–I’ve been seeing ads from both Bell and Rogers, both saying their internet’s the fastest for doing blah blah blah because of blah blah blah. I’ve used Bell’s Sympatico high-speed service. Have not, admittedly, used Rogers’s offering–but if it’s as broken as their other network, that might be a good thing. Still, at least one of those advertisements is lying. Most likely both.

I have a solution. Let me test, at their best, both network technologies–Bell’s, and Rogers’s. Provide me 30 days of each to switch back and forth between, and we’ll figure out which is actually faster, if any. If neither is, then you can both shut up about it. That has the added benefit of getting Rogers service into Pembroke, where it currently has no cable coverage–in spite of the fact we see plenty of advertising from them. If that offer doesn’t work, then neither company has the right to defend their claims in any kind of battle, court or otherwise. I dunno, I think that’s pretty damn fair.

And hey, if DreamHost will let me, maybe I can see about taking care of their issues while I’m at it. Couldn’t hurt to suggest it, anyway.

In which James discovers, not for the first time, that Rogers is broken.

For a little over a week, I’ve been at my parents’ place keeping an eye on things while they go do the skipping the country thing. A couple days ago, I temporarily expanded my house sitting operation to include my aunt’s place, while they took care of something about 1.5 hours away–someone still had to be there when repair people showed up. I knew I’d be bored to tears sitting there, since they don’t have a computer I can use, or a wireless network I can attach a computer I can use to, assuming I brought one. Fortunately or otherwise, the place still had cell coverage. So, packing as little as possible, plus the phone I finally got my hands on back in November after its logistical issues, I went and spent the morning doing not a whole lot.

I did manage to get a bit of job searching done, not that I found anything worthy of applying for. And thanks to the fact they charge me way too much for a data plan I absolutely have to have with this phone, I was still able to go through a lot of the things I had to go through. When getting around to posting a couple of the things that got posted on here yesterday, though, I discovered the brokenness.

I don’t use any third party applications for maintaining the blog. Mostly because, especially the past month or so, I never know from where I’m going to be writing. It could be from my place, from this machine, over at Jessica’s place in the event I end up there, or wherever. And I very rarely, meaning all of twice, actually wrote and posted something from my phone so installing an application on there didn’t cross my mind. It probably should have.

Trying to log into the site via the Rogers Wireless cellular network proved to be next to impossible. Of course, it being me and my phone being something of a questionable internet usage tool, I suspected it might have been a thing to be tweaked a little in order to get it to work. So I spent the better part of 45 minutes doing that. And googling for things to try that I hadn’t already thought of. After banging my head against that for a bit, I eventually just said screw it and went back to my email. I’d beat the hell out of it when I got back home and didn’t need it in top working condition.

When I did get back to my parents’ place and their sort of half stuck together, but working, wireless network–hey, I can only do so much with a wireless modem from Bell–I figured I’d try to log in via the wifi connection. And, wouldn’t you know, first try it let me in. I tried from the cell network again, and of course it laughed at me.

What’s interesting about it, though, is it doesn’t throw any kind of error at me. Or rather, it doesn’t throw anything at me–it just returns me to the login screen as though I hadn’t given it any information. The logs don’t show my attempts either, which makes me wonder exactly what funky and messed up thing Rogers is doing to me between phone and blog. Of course, googling further for other people having that issue with websites that aren’t this one didn’t answer my question either. Although, I did find several more examples of severe Rogers and Rogers Wireless related brokenness–their website, which I think has only gotten worse, for one. Not a good thing to be reading about when trying to fix an existing problem, Rogers. You might want to look in to that.

I did manage to learn two very valuable pieces of information, though, when doing this. Pieces of information that may have been helpful 2 days ago.

  • The phone isn’t quite as questionable an internet usage tool as I originally thought. The network, however, makes up for that improvement in questionability status.
  • And, the most important lesson to take away from this bit of unexpected geekery. From now on, posts while mobile will be emailed. Starting whenever I get around to configuring such things.

Rogers, you and I need to talk.

It’s great that you’re coming out with a new, in-house and online equivalent to your on demand option available through your cable services. It’s even greater that you’re extending the option of using it to customers of any Rogers service. But you might want to, maybe, give not screwing over your customers a try if you’re actually planning to do that.

We’re already Rogers customers. We’re already paying, a lot of times way too freaking much, for Rogers services–up until October or so, for me, that included cable. If you’re going to grant us free access to your on demand service online, don’t then go back and decide that it still counts against our bandwidth caps (*). It’s *your* service, on *your* network. For which you’re still getting a *lot* of our money. More so if they’re also paying for TV from you. That’s enough. You’ve just guaranteed I won’t be playing with the new Rogers on Demand online anytime soon. And if I were a Rogers customer still for anything beyond my cell phone–you guys *are* the only ones right now that offer accessible phones that won’t absolutely kill my bank account–you’d be guaranteeing, since it would count against my bandwidth cap anyway, that I would continue my current means of obtaining my television viewing. No love, your local former customer tech geek.

PS: Thank you for not automatically assuming your wireless customers want to pay a monthly charge for *this* service, as well.

(*) Rogers is apparently not going to lift the bandwidth limitations on your internet service if you’re with them and accessing their on demand feature. I don’t get it either, but that’s Rogers. That’s also why I’m with TekSavvy.

Giving that new phone thing a try again.

One of the things I’ve been working at trying to accomplish before the move (more on that later), and haven’t actually managed to accomplish yet, is the replacement of my old Nokia phone–specificly, the 6682. I tried once before, but the folks over at Rogers’s sales department seem to have a bit of a hearing problem. Or perhaps just a comprehension problem.

I ordered the Nokia E71, but about 5 days after the order was placed the phone I actually received wasn’t it. No big deal, I’ll just return it. Except not quite. I fired it back at UPS the same day I received it, and 2 days later, they knocked on my door with the exact same phone–and no return sticker thinggy. Brilliant. I spent pretty much the next week trying to twist their arm into getting me another one before I packed everything up and scrammed back to the Pembroke area. Suffice it to say, and not really all that surprising to me, it ended up actually rather not happening. Go figure.

Then, the move happened. I packed up my old apartment in Ottawa, came 1.5 hours southwest-ish to Petawawa, and unpacked most of it in the span of a day or two. Actually, a lot of stuff’s still in boxes–but, hey, the majority’s actually useable again. I can live with that. Once I had things up and running here, it was back on the phone to Rogers to try and sort this mess out. I still had the phone, in its original UPS packaging, sitting on the end of my desk–well, once said desk finally got put back together–for the first weekend of my living in the new place. Rogers still wanted to email me a shipping sticker thing to print off and use. Which would have been perfect, except I still had absolutely no way to get access to said email. They tend not to remember you told them that 5 times already.

I eventually gave up on that, as my return window was very quickly closing and I was flirting with a headache. I also finally ended up getting net access that Sunday night, but by then I wasn’t about to reenter that same dance. So instead, I called UPS up myself. And, as luck or something like it should have it, this time I got someone with more than half a clue. I scheduled them to come and pick up the thing. I got the address to one of their receiving yards from Rogers that morning, and when shipping dood showed up, it got handed to him. Along with a request to forget about billing me, and stick Rogers with the price tag–something he seemed a little too eager to do, but I wasn’t about to argue. Meant I could cheap out and well, cheap is good, no?

The phone never did come back to me, and the fact they’re not charging me for it on this month’s bill would seem to indicate they did receive it, and didn’t screw up the processing of it. Either that or someone just committed a rather significant oopsy. Either way, as long as the price for that phone doesn’t end up on a future bill, I’m not about to call them up and say otherwise. So now, with that phone being on its way or already back to Rogers and out of my hair, I can focus on getting the one I was actually after.

Which, last week, is exactly what I ended up doing. Only this time, rather than them simply sticking the wrong phone on my bill, the one I was after for whatever reason wasn’t showing up as one I was eligible to actually purchase. Perfect. So far you’re 3 for 3, Rogers. So I give them what for over the phone, and the rep basicly decides at that point to take responsibility for the whole damn thing. Which, when dealing with me, has been known to be a mistake. She tells me she’s going to keep checking, and call me if and when it actually gets sorted out. And, since everything should have been reset when I returned the phone and I knew I was eligible for it before I tried to buy it the first time, clearly it was a problem internal to them.

I wasn’t holding my breath–remember, I used to sit on the other end of similar conversations. I know most folks who say that do it with the complete intent of blowing you off knowing the chances of them getting you again are pretty well slim to none. Particularly when you’re running an operation with multiple call centers in multiple locations dealing with multiple thousand customers nationally. This morning, though, I did get that call. Whatever went and broke on their end wound up getting fixed. Finally. So, after much nashing of teeth and a whole lot of wanting to curse out the next rep to pick up the phone, I managed, somehow, to at least get the order processed. Now, hopefully they send me the correct phone on this attempt. And, hopefully they do it before Google Voice goes global. Otherwise I see a bitchfest in their, and my, near future.