That got to be me with Rogers first thing this morning. Now, I have a question. Is it common practice at Rogers to tell the customer one thing and document the opposite? When I called a week ago, I was told I wouldn’t need to deal with service restoration according to the arangement. In the notes, apparently, was a different storry–I was aPparently made aware that such an arangement wouldn’t guarantee I’d avoid a suspension. Naturally, I provided the agent I got to argue with today with an education. 20 minutes later and service ended up being reenabled.
A suggestion for Rogers employees. If indeed you must insist on not getting your info straight, perhaps give not escentially calling your customers liars during acts of not getting your info straight. It really makes you look like idiots. Well, more so than usual. Please to be seasing and desisting. That’d be awesome.