So we spend the better part of the last month trying to work around that, and hit one very problematic road block. Both caseworkers are clinging to privacy laws like they’re on life support. In spite of the fact half the time when we call, Shane and I are 3 feet away from each other and can get a good enough idea what the conversation’s going to end up revealing just based on one side of it. And picking up the phone and saying “by the way, you have my permission to access my case file and compare with his case”? Yeah, not good enough, apparently.
In her defense, Shane’s caseworker is at least in possession of a low-level clue. Enough of one that I don’t think her information’s the source of half our problems. Mine, on the other hand, could probably benefit from some retraining in a few key areas. In theory, I could probably have told Shane’s caseworker to go ahead and look up my file and she might have. Mine? Nope. Can’t. Privacy laws. Permission doesn’t matter. So, fast forward to Monday. Shane has to be in to see his caseworker anyway for an unrelated matter, so I bounce it off him and the wheels on the way back that we find a brand new way to tackle this small little tiny minor issue. Both caseworkers, both of us, one room, A S A fuckin’ P. So we make the call Monday afternoon. Shane’s worker, we’ll call her Clue, has absolutely no problem with it. Oh, you want a meeting? Awesome. James is coming too? Okay. He’s dragging his caseworker in as well? Hey, that works. 9:00 AM? Why not? My worker, on the other hand, we’ll call her Wingnut, takes a little more twisting, turning and kicking to get her into the same meeting. Oh, I’m not sure if I’ll be able to make it. We can’t have a joint conference–the other party has to be perfectly fine with it. Oh, er, he is. Well. Um. I’ll have to check with his caseworker. Oh. You did. Well, er, let me see if I’m available. Oh, crap–entire morning’s free. 9:00 AM, you say. Can I ppossibly get away with calling in sick? (Note: she didn’t actually say that last part, but you know she thought it.) Fine, fine. But I probably won’t change anything anyway.
After she ran out of excuses, we finally dragged Wingnut into the meeting schedule with the three of us. This coming Monday, sharp at 9 barring natural disasters, I have a sneaking suspicion somebody’s going to get an education in just what the hell their job involves–a little hint for those of you keeping score, it doesn’t actually involve trying your hardest to pull a fast one. So bright and early Monday, me, Shane, Clue, Wingnut, a pair of eyes of our choosing, and a small mountain of already submitted documentation will all pile into a conference room down at the place what employs ODSP peoples. A well-timed phone call could, if the need should present itself, also see she whom Wingnut and Clue report to showing up for that very same meeting.
It’s one thing for us to end up getting different results from the government. That’s kind of expected–if they can find some way to sneak it in that you don’t actually get your hands on everything you should, they’ll do so. If you don’t expect it, well, sorry. But when two government employees, handling two different case files, get slapped with the exact same supporting documentation for both case files and come up with completely different results, even from one another, Houston, we has a problem. When we can take a look at the inner math supposedly behind both cases, even after having said inner math explained to us, and still end up being sent for a loop thanks largely to the fact the results don’t even look like they *should* be close, yeah, say hello to the red flag, ladies and thinggies. Somebody’s not giving us the goods, and I have a sneaking suspicion it’s not Clue. I have an equally deep suspicion the problem will be solved, or unemployed, before this issue’s fully delt with. I hate being screwed with.
Oh, and miss permission doesn’t bypass privacy laws? Turns out that only applies if you’re not Wingnut, apparently. According to her, she and Clue had a conference re: this issue in which both our cases were discussed. Neither Shane nor I were informed of such a conference, as we would have needed to be in order to be fully in compliance with privacy laws. Clue, naturally, didn’t exactly confirm they held a conference re: our respective cases, so once again, somebody’s either lying or violating those same privacy laws she has no problem slapping us in the face with. That gets added to the list of, shall we say, topics on the agenda for Monday’s meeting. This, combined with the few months of back and forth that haven’t really gotten us anywhere, combined with the fact 90% of this issue could have probably been cleaned up if they’d either 1: actually compared notes or 2: applied just a little bit of consistency to their own procedures, is going to make for a quite interesting morning. I have a sneaking suspicion one of us is going to come away bloody. And I’ll be quite damned if it’s gonna be me.
One response to “Schooling ODSP in the art of numbers.”
[…] office of the ontario disability support program. In light, basically because of james post over here wherein he states I have a sneaking suspicion one of us is going to come away bloody. And I’ll […]