On OC Transpo’s public disservice announcements.

I’ve mentioned the automated bus stop announcements they’re now using up here for OC Transpo. They were a long time coming, and it’s actually nice to see they work really quite well–so long as the system’s been appropriately kicked into gear, but I expect that these days. On recent trips, though, I’ve noticed they’ve become somewhat less effective in actually keeping up with announcing stops. I’d like to say it’s the fault of the technology–either the GPS is off, the software needs a tweak here and there, whichever. But actually the problem has more to do with administration than the platform being administered.

I’m not exactly sure when it started–I want to say somewhere just before the official (finally!) rollout of their Presto system, but they made a change to their automated system such that every so often now, the same guy what announces the next stop will come on with a tip, or safety instructions, or something. I’ve heard him talk of how you can lend your Presto card to someone in your fare class if you’re not planning on using it–though he doesn’t actually explain what a fare class is. I’ve heard him more than once advise people, in both official languages, that the seats at the front of the bus are for people who have difficulty standing (related: I still don’t quite see how that translates to a guy that has difficulty seeing), and so they should move to the back of the bus when someone requires one. And just this morning I heard him remind people to “Let’s help keep each other safe.”, and to report any suspicious activity to your operator (interestingly, in french he says driver instead, but I’m knitpicking). All well and good. Common sense things that people maybe aughta know, but common sense not being so common these days, good on OC Transpo for including them. Except when they get in the way.

This morning’s trip, which is actually what reminded me, cut it close to getting in the way. There are a couple of pretty near back to back stops on my route home from the college. One such stop is, conveniently, the stop right after I get on the bus. So if someone who maybe isn’t as familiar with the route happens to be on the bus and needing to get off at, say, Baseline station, it’d be somewhat important if that person actually have a bit of warning before pulling into–and, on the off chance no one needs to get on or off there (it’s happened), pulling right back out of–the station. Some of these announcements, I’m not sure if it’s the timing or the fact the guy making them likes to–or is required to by some municipal regulation or another–take the long way around to get to his point, but by the time he gets there the system’s needing to play catch-up. So you’ll have it doing its PSA dance, then shift gears right into announcing the next stop–if you’re lucky, before you go flying past your next stop. This doesn’t happen insanely often, thank whichever divine creature’s got a hold on that, but when it does happen, it can potentially be problematic. As I said, this morning was a fine example. I’d just gotten on the bus leaving campus. We’re about halfway between stops, and his “keep each other safe” PSA comes on. Now, I’ve done this route often enough that I can recognise where we are by more subtle things, like turns in the road and things like that. So if I needed to get off at Baseline station for one reason or another, I myself wouldn’t be completely screwed–this time. The PSA does what it does, and when it’s done, we’re about ready to make the turn into Baseline station. It announces Baseline station as we make that turn.

Fortunately, I both know the route and don’t actually need to take advantage of that, and to my knowledge this particular trip didn’t have anyone who didn’t know exactly where they were going and when–or anyone who didn’t have the ability to actually look out for the stop they need, so this wasn’t as much of a problem on this trip. But if I’m taking a route for my first time ever–let’s say I need to figure out where I’m going because I’ve got a job starting in 2 weeks and, well, it involves places I haven’t had any reason to go prior to now and so didn’t bother to just get up and go out of sheer boredom, this poses a bit of a hang-up. If I’m a blind shmuck with no idea where I’m going and still need to get there in a reasonably not quite late fashion, I need to be able to somewhat accurately judge where my required stops are. If I’m doing this thing on a daily or even monthly basis, that’s less of a problem–once I get used to it. But if I’m just figuring out the workings of this new place I can’t very well look out the window to spot, I actually pay attention to what the automated system’s trying to tell me–as opposed to doing it just so I can scan the thing for issues that could be problematic to me or some other poor sop that might actually need to use it on some regular route of mine. When a public service announcement shows up the way these do, even if it doesn’t happen necessarily all that often, it throws off the automated system–which in turn throws off the people using it. That results in missed stops, which results in mobility complications–trying to find your way back to where you should be, either by walking back and hoping you don’t blow right by it, or locating the bus stop going the opposite way and hoping you don’t get to wait an age and a half for a bus you later learn doesn’t actually stop where you need it to. And that results in awkward phone calls on your first day of work wherein you get to explain to a guy who’s probably never heard of automated stop announcements that your bus made you late. Yeah. Career boosting move right there.

I’m not sure if they can improve the timing of these announcements or even just shorten them by a bit. I honestly don’t know how much if at all doing either one would help. But as it stands right now, OC Transpo’s public service announcements, which on the surface I support, are turning into public disservice announcements at the moment. And in so doing, they’re actually hurting the effectiveness of what I think is otherwise an awesome–and yes, much overdue–system. They’re useful, and a halfway decent substitute for a lack of common sense, but sooner or later, somebody’s going to miss their stop because it wasn’t announced on account of one of these PSAs. I’m not sure I’ll want to be anywhere near OC Transpo management when somebody makes that an issue.

  1. Lord. I hope Grand River Transit never decides it’d be a good idea to shoehorn safety announcements in between the stop calling. Sometimes the stop announcement system has enough trouble keeping up with itself as it is. It’s generally really good, but mistakes have happened. And with how close some of the stops are to each other, those would have to be some really quick extra announcements to fit into the scheme of things without completely lousing it up and making it entirely useless.
    Steve recently posted: We’re Gonna Miss Ya, Monkey SqueezeMy Profile

    1. This right here is precisely the problem we either slam into or nearly manage to bypass. Like I say. They’re good things to have. They could just be done a liiiiittle bit differently. Like shorter. Preferably not at all, but–yeah. See above re: common sense not so common.

  2. From my observations, it seems like the PSA are done at :00 and :30 of each hour.

    1. Well. At least there’s that. I haven’t paid as close attention to *when* it happens myself–usually because it doesn’t necessarily affect me yet. Good things to know all the same.

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