Author’s note: this is a follow-up post submitted with webmaster approval by a contributer. If you would like to publish a guest entry, let me know.
2 weeks ago
a letter I mailed off to pizza pizza, regarding their inaccessible iphone app, it was a little blunt, but you’ll have that.
Today, I received this in response.
From: Pizza Pizza App Customer Support [mailto:firstname.lastname@example.org]
Sent: Thursday, April 21, 2011 3:51 PM
To: Shane Davidson
Subject: RE: iphone app feedback.
Thank you for writing to us and we apologize for the delay in responding to your e-mail.
We are currently in the process of providing an accessibility solution for our website – www.pizzapizza.ca which allows for online ordering. Once this process has been completed, we will be looking into the feasibility of carrying this over into our mobile application. At this point, we would not be able to apprise you of a time frame but we do endeavor to meet the needs of all our valued customers and we recognize the importance of this matter.
We appreciate you taking the time out to write to us about this and your valuable suggestion. We hope to have the opportunity to serve you in the future.
Pizza Pizza Customer Support
Welcome to a response that isn’t a form letter.
We’ll see how much of that comes to pass over the coming month’s.